Shipping and Delivery Policy

Where we ship

Physical UHATO Smart Tags ship within India to the name, address and 6-digit pincode collected at checkout. We do not currently list international shipping unless checkout explicitly allows it.

When we ship

We prepare shipment after the order is paid (online gateway success) or otherwise confirmed. Dispatch depends on print and pack status. We do not publish a guaranteed delivery date unless it is shown on your order or courier tracking.

Shipping charges

Shipping is as shown at cart/checkout. If the product shipping fee is blank, the platform default applies (may be ₹0). We do not invent extra courier fees after payment.

What you receive

Consumer Smart Tag: one physical tag per unit purchased, plus activation on the UHATO platform. Protection Kit: 5 Smart Tags plus 1 UHATO Master Card per kit, plus activation. Digital ACK QR codes are generated in the account and are not a separate shipped sticker unless a future SKU says so.

Made-to-order premium products, if offered, have an estimated dispatch of 15–20 business days. We do not publish a guaranteed delivery date.

Address, failed delivery and damage

You are responsible for a complete, correct address. Failed delivery because of an incomplete address or unavailability may be reshipped once after you confirm the address, or refunded under the refund policy if the unused item is returned to us. Damaged shipments should be reported with photos as described in the refund policy. Courier delays are outside UHATO’s direct control; UHATO is not the courier.

Tracking

If a courier AWB is assigned, we may share it on the order or by email. UHATO itself is not a courier company and does not provide live GPS of the parcel.

Failed delivery

If the courier cannot deliver because of an incomplete address or unavailability, we may reship once after you confirm the address, or refund as per the Cancellation and Refund Policy if the item is returned to us unused.

Contact

support@uhato.com · Include your order number.